Privacy Policy

Cape Mountain Guides (“we”, “us”, “our”) is committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

What We Collect

We may collect:

Contact information (name, email, phone number)
Booking details (hike date, group size, transport requests)
Emergency contact and medical information (voluntarily provided for safety)
Photos and videos taken during the hike

How We Use Your Information

Your information is used solely to:

Confirm and manage your booking
Communicate logistics, updates, and safety information
Assess your suitability for the activity and ensure your safety
Process payments, invoices, or refunds
Meet legal or insurance obligations
Share post-hike photos

We do not sell or use your data for unrelated marketing.

Who We Share Information With

Your information is only shared when necessary:

Licensed Cape Mountain Guides managing the hike
Transport providers (if arranged)
Emergency responders or healthcare providers in case of an incident
Legal or insurance entities as required

Photos & Media

Photos and videos may be captured during hikes for guest enjoyment and promotional purposes. If you prefer not to appear, please inform your guide before or during the activity.

Media of minors will only be used with parental consent.

Your Rights

You may request access, corrections, or deletion of your data (unless retention is required by law). You may also withdraw consent to communications at any time.